Page 33 - Annual Report 2018/19
P. 33
Being committed to providing quality services
to best meet Hong Kong’s educational needs,
we highly value stakeholders’ feedback. The
public are welcome to express their
comments or suggestions on our services
through various channels.
The Public Examinations Information Centre
(PEIC) operates a hotline and one-stop
customer service portal to handle enquiries,
complaints and suggestions from the public.
This year, the PEIC received about 48,400
telephone calls and more than 8,400 emails
and faxes from candidates, teachers, schools
and the public. It also processed around
3,400 online reports from candidates on
examination irregularities.
Categories of enquiries
Results, Exam irregularities and Appeal General
HKDSE Online Examination
Systems Registration
Matters
Data Access 4% Certification
Request
3% 9%
Others
8% 36%
18%
22%
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