Being committed to providing quality services, the HKEAA highly values the feedback from the public. Your opinions are important in helping us review our service quality and identify areas for improvement.
To ensure that we can efficiently handle your comments and complaints, a complaint handling system is in place as outlined below:
First Level Complaint: If you wish to lodge any comments or complaints for the first time regarding the services provided by the HKEAA, please contact the appropriate contact point(s) and/or division(s) concerned. For contact information on the First Level Complaint, please click here.
Second Level Complaint: If you are dissatisfied with the response provided by the relevant department through the first level complaint channel, you may request a review through our Comments/ Complaints channel. For contact information on the Second Level Complaint, please click here.
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