45 聯繫持份者 Connecting with Stakeholders 一般查詢 General 考試報名 Examination Registration Matters 成績證明文件 Certification of Results 成績，考試異常事件及上訴覆核 Results, Examination Irregularities and Appeal 文憑試網上系統 HKDSE Online Systems 個人資料申請 Data Access Request 其他 Others 公開考試資訊中心 Public Examinations Information Centre The Public Examinations Information Centre (PEIC) operates a hotline and one-stop customer service portal to handle enquiries, complaints and suggestions from the public. This year, the PEIC received more than 59,800 telephone calls and around 11,800 emails and faxes from candidates, teachers, schools and the public. It also processed around 3,400 online reports from candidates on examination irregularities. 公開考試資訊中心設有熱線和一站式客戶服 務，處理公眾的查詢、投訴和意見。本年 度，中心接獲來自考生、教師、學校和公 眾人士來電查詢逾59,800宗，電郵和傳真約 11,800宗；年內中心亦處理考生提交的考試 異常事件報告約3,400份。 查詢類別 Categories of enquiries 7% 3% 3% 8% 18% 22% 39%
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