23 秘書長報告 Secretary General’s Report Service Excellence To promote continuous learning within our organisation, sharing sessions were held with academics and our own staff presenting information on the latest trends and practices in examinations and assessment. For the second time, we were awarded a Manpower Developer status by the Employees Retraining Board (ERB) for another two years until 2022, in recognition of our exemplary achievement in fostering an organisational culture conducive to life-long learning. Two of our staff members were awarded by the Ombudsman in 2019 for their professionalism and commitment to providing quality customer services for the public. Over the past decade, 13 HKEAA colleagues have been honored with The Ombudsman’s Awards for Officers of Public Organisations. Moving Forward Looking ahead, I am sure our staff will continue to uphold their professionalism, amid their efforts to fulfil the HKEAA’s mission to provide valid, reliable and equitable examinations and assessment services. I have no doubt that the HKEAA will continue to enhance staff capacity and leverage technology to further enhance learning and teaching in the days ahead. Having served the education community for nearly 30 years, it is time for me to bid farewell to the organisation. I feel proud for having been contributing a small part in the HKEAA history and truly hope that it will serve more places, while deepening ties and engaging in more meaningful exchanges with the international community. With its rich history and expertise, I am confident that the HKEAA can become a well-recognised institution worldwide as it exerts its influence in the region and beyond. 香港考試及評核局秘書長 蘇國生博士 工程師 Ir Dr So Kwok-sang Secretary General Hong Kong Examinations and Assessment Authority 卓越服務 為推廣持續學習，我們邀請學者及考評局員 工主持分享環節，介紹考評方面的最新趨 勢及經驗。考評局再次獲僱員再培訓局授予 「人才企業」嘉許，為期兩年至2022年，表揚 和肯定我們在推動終身學習機構文化方面的 成就。 我們的兩名職員獲頒「2019年申訴專員嘉許 獎」，以表揚其向公眾提供優質顧客服務的 專業精神及熱忱。在過去十年，考評局共有 13名員工獲得「申訴專員嘉許獎 — 公職人員 獎」。 邁步向前 展望未來，我深信考評局的員工將繼續秉持 專業精神，履行使命，為社會提供信實可 靠、公平公正的考評服務。我堅信考評局日 後將繼續提升員工能力，以及善用科技協助 學界提升學與教。 投身教育界近三十年，告別在即，我深感自 豪曾為考評局作出微小貢獻，並衷心希望考 評局能服務更多地區，同時加深與國際社群 的聯繫與交流。我深信考評局憑藉其豐富歷 史與考評專業，可於本地與其他地區發揮更 大的影響力，成為廣受全球認可的考評機構。
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