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Report on Exam Irregularities

Candidates may lodge a complaint if they find anything that deviates from the stipulated examination procedures.

The HKEAA enlists schools’ assistance in providing a suitable examination environment for candidates and conducting the examination according to the stipulated procedures.  No special consideration will be given to candidates’ claims of performance being affected by the following factors:

Normal background noise at examination centres - Candidates should not expect complete silence in the examination centre as they will not be completely shielded from normal background noise (e.g. from outside vehicles, normal school activities, school bells, coughing and sniffling of neighboring candidates etc.) during an examination.

Unsuitable room temperature - Candidates should refer to their admission form about the provision of air-conditioning at the examination centres. They are advised to bring a jacket with them to an air-conditioned examination centre.

Undesirable centre conditions - Candidates who find any undesirable conditions at their seat (e.g. insufficient lighting, noise disturbance, dripping water etc.) should seek help from an invigilator at once.  If the need is genuine and a spare seat is available at the centre, the invigilator may arrange a seat change for the candidate.  Any complaint about undesirable centre conditions must be lodged at the examination centre.

Reception problem - Candidates who claim to have encountered reception problems but decide not to go to the Special Room will not be given any compensation.  Candidates who are dissatisfied with the reception of the listening component in the examination room should request to move to the Special Room.  There is no mark penalty for going to the Special Room due to reception problems.

Possible interference by the radios or antenna of other candidates in the listening component.

Insufficient examination time given (unless there is substantiating evidence from the examination centre).

Mannerisms and facial expressions of oral examiners or other candidates in a speaking examination are not regarded as an examination irregularity or deviation from stipulated examination procedures.

Domination of other candidate(s) in a speaking examination - Examination procedures are in place to allow all candidates a fair chance to participate in the group interaction.  In this regard, examiners will take appropriate action if they feel that any candidate is dominating the group interaction.  The marking of dominating candidates will also be handled appropriately.

How to Lodge a Complaint

Candidates may lodge a complaint with the Centre Supervisor at the examination centre and request him/her to report it to the HKEAA.  The complainants and other candidates concerned will be required to fill in a report after the examination session has ended. Alternatively, they may make use of the specified electronic form on the HKEAA website (www.hkeaa.edu.hk → HKDSE → Examination Administration → Report on Examination Irregularities) or write directly to the Manager (DSE), School Examinations and Assessment Division of the HKEAA by post, fax or email within 7 calendar days after the date of the examination, except for complaints about the examination centre environment and reception in the listening component which must be made on the spot (see the point below).  Complaints lodged beyond the deadline will NOT be accepted.  The HKEAA will inform candidates of the follow-up actions within 5 working days upon receipt of their complaints.

Complaints about the examination centre environment (e.g. insufficient lighting, loud noise disturbance etc.) and reception in the listening component must be made with the Centre Supervisor / invigilator at the examination centre.  Subsequent complaints of performance being affected by undesirable centre conditions or reception problem after the examination will NOT be entertained.

When lodging a complaint, candidates must provide their name, candidate number, examination centre, date of the examination, subject/paper sat for and other specific information relating to the cause of complaint.

Anonymous complaints will NOT be entertained.

Please click here to report examination irregularities.

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