Candidates may lodge a complaint if they find anything that deviates from the stipulated examination procedures but they should note the following:

The HKEAA enlists the schools’ assistance in providing suitable examination environment for candidates. However, candidates will not be completely shielded from background noise (e.g. from outside vehicles, school activities, school bells etc.) during an examination. Claims of performance being affected by background noise will normally NOT be entertained.

Information on the provision of air-conditioning at examination centres is indicated on the admission form. Candidates are advised to bring a jacket with them to an air-conditioned examination centre. Claims of performance being affected by unsuitable room temperature in an examination room will normally NOT be entertained.

If you find undesirable conditions at your seat (e.g. insufficient lighting, noise disturbance, dripping water), you should seek help from an invigilator at once. If the need is genuine and a spare seat is available at the centre, the invigilator may arrange another seat for you. If a candidate does not seek help from an invigilator at the time the undesirable conditions arise but asks for special consideration after the examination, the request will normally NOT be entertained.

If you are dissatisfied with the reception of the listening test in the examination room, you should request to move to the “Special Room”. There is no mark penalty for going to the “special room” due to reception problems. If a candidate decides not to go to the “special room” but complains about the reception problems in the examination room after the examination, the complaint will normally NOT be entertained.

Candidates may lodge a complaint with the Centre Supervisor at the examination centre and request him/her to report it to the HKEAA. The complainants and other candidates concerned may be required to fill in a report after the examination session has ended. Alternatively, they may make use of the specified electronic form on the HKEAA website or write directly to the Manager (DSE), School Examinations and Assessment Division of the HKEAA by post, fax or email within 7 days after the date of the examination, except for complaints about the examination centre’s environment and reception in the listening test (see the point below). Complaints lodged beyond the deadline will normally not be accepted. The HKEAA will inform candidates of the follow-up actions within 5 working days upon receipt of their complaints.

Complaints about the examination centre environment (e.g. insufficient lighting, noise disturbance, dripping water) and reception in the listening test should be made with the Centre Supervisor / invigilator at the time when the undesirable conditions arise at the examination centre.

When lodging a complaint, candidates must provide their name, candidate number, examination centre, date of the examination, subject/paper sat for and other specific information relating to the cause of complaint.

Anonymous complaints will NOT be entertained unless in exceptional circumstances.

Please click here to report examination irregularities. (User Manual)

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