Candidates may lodge a complaint if they find anything that deviates from the stipulated examination procedures.

Candidates may lodge a complaint with the Centre Supervisor at the examination centre and request him/her to report it to the HKEAA. The complainants and other candidates concerned may be required to fill in a report after the examination session has ended. Alternatively, they may make use of the specified electronic form on the HKEAA website (to be made available for candidates' use from late February to early June 2012) or write directly to the Manager (AL), School Examinations and Assessment Division of the HKEAA by post, fax or email within 7 days after the date of the examination, except for complaints about the examination centre’s environment and reception in the listening test (see below). Complaints lodged beyond the deadline will normally not be accepted.

Complaint about the examination centre environment (e.g. insufficient lighting, noise disturbance, dripping water) and reception in the listening test should be made with the Centre Supervisor / invigilator at the time when the undesirable conditions arise at the examination centre.

If a candidate is dissatisfied with the reception of the listening test in the examination hall, he/she should request to move to the “Special Room”. There is no mark penalty for going to the “special room” due to reception problems. If a candidate decides not go to the “special room” and only complains about the reception problems in the examination hall after the listening test, the complaint will normally NOT be entertained.

If a candidate does not seek help from an invigilator at the time the undesirable conditions arise but asks for special consideration after the examination, the request will normally NOT be entertained. For other complaints, candidates should tell the Centre Supervisor after the examination and request him/her to submit a report to the HKEAA, or write directly to the Manager (AL), School Examinations and Assessment Division of the HKEAA within 7 days after the examination. The HKEAA will inform candidates of the follow-up actions within 5 working days upon receipt of their complaints.

The HKEAA enlists the schools’ assistance in providing suitable examination environment for candidates. However, candidates will not be completely shielded from background noise (e.g. from outside vehicles, school activities, school bells etc.) during an examination. Claims of performance being affected by background noise will normally NOT be entertained.

Information on the provision of air-conditioning at examination centres is indicated on the admission form. Candidates are advised to bring a jacket with them to an air-conditioned examination centre. Claims of performance being affected by unsuitable room temperature in an examination room will normally NOT be entertained.

Candidates should provide their name, candidate number, examination centre, date of the examination, subject/paper sat for and other specific information relating to the cause of complaint.

Anonymous complaints will NOT be entertained unless in exceptional circumstances.

Please click here to report examination irregularities.

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